Order Processing

All orders are processed within 1-2 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times within the United Arab Emirates (UAE):

• Dubai: 1-3 business days
• Abu Dhabi: 2-4 business days
• Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain: 2-5 business days

Delivery times are estimates and may vary during peak seasons, public holidays, or due to circumstances beyond our control.

Order Confirmation

To ensure smooth delivery, our team may contact customers via phone call or WhatsApp to confirm order details before dispatch.

Orders that cannot be confirmed may be delayed or cancelled.

Shipping Charges

Shipping fees, if applicable, will be displayed during checkout before payment confirmation.

Free shipping promotions may be available on selected products or order values.

Cash on Delivery (COD)

Cash on Delivery is available across most locations in the UAE.

Customers are requested to ensure they are available to receive and pay for their orders at the provided delivery address.

Tracking Your Order

Once your order has been dispatched, tracking information will be provided where available.

Customers can contact our support team for delivery updates at any time.

Delivery Delays

While we strive to meet all delivery estimates, delays may occasionally occur due to:

• Weather conditions
• Public holidays
• Courier operational issues
• Incorrect customer information

We appreciate your patience and understanding in such situations.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

Orders delayed or returned due to incorrect or incomplete addresses may require additional processing time.

Contact Us

If you have any questions regarding shipping or delivery, please contact our support team through our Contact Us page.